11:00 AM, 11 16, 2015

Safe and Secure

After months of planning the SVM Global Handling & Fulfilment team have a new purpose built centre at the head office in Rotherham.

The modern facility has been specially designed with our customers in mind, offering secure and efficient fulfilment solutions.  

As orders come in to be processed from around the Globe, the Handling & Fulfilment team ensure that they are processed efficiently using our fully integrated secure systems. All orders are imported and scanned, physical card orders are manually scanned – carefully loading the required amount of money onto each card. Gift card reload requests are imported into our database.

The new centre has been carefully designed with lean methodology and optimum efficiency in mind and focused on providing all roles with everything they require within arms reach to fulfil orders.  Security is also a key feature, as part of the development, a significant investment has been made into a sophisticated security system including Paxton access control and fully monitored CCTV.  Our team have really bought into the new facility which also importantly is now in the core of head office and has open viewing areas into our hub bringing the Operations Team into the heart of the business. Each stage of the process is double checked by our ever diligent team. Once confirmed, the order progresses to the final key stage – packing.

The growth of e-codes has meant that our processes have evolved to ensure that we are able to deliver instant real time rewards. Digital delivery is quick, easy and highly adaptable, so it’s no surprise that this method is becoming increasingly popular.

Our meticulous and professional customer care team ensure the safe, secure and timely delivery of all your products. As a trusted service provider, we value our ISO 9001 and ISO 27001 accreditations and our energy and appetite for operational excellence allow us to successfully fulfil over 15 million gift cards every year.

“This is a hugely exciting time for us and the centre is part of a commitment in providing our team the tools and facilities they need to continue providing customer excellence on a scalable level”. 

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